The following Terms and Conditions have been set out to explain the rights you have as a consumer, together with your obligations. Please note that the law may grant you additional rights and our Terms and Conditions do not affect these.

Cancellation period

If you are not satisfied with your purchase you are entitled to cancel the order within seven working days, from the date of delivery. You will then be expected to return the goods. Once the returned item is received a refund, less the postage costs for delivery and returns, will be granted. As the consumer you are wholly responsible for the safe return of goods.

Custom/Personalised items are excluded from the above terms due to the nature of the items purchased. However if a Custom/Personalised order arrives damaged please get in touch so we can resolve it.

Non-Deliveries

All items are dispatched via Royal Mail in the UK. Royal Mail stipulate that a period of 10 business days (UK) must elapse before a claim for loss can be filed. If an item cannot be traced by Royal Mail we will refund, but the consumer must inform us to make a claim on their behalf for lost items within 21 days of dispatch.

Damaged or faulty goods

All of our items are made to a very high specification, however at times damage can occur in transit. We are happy to offer a repair or replacement (at our discretion), provided photographic evidence is provided. At times, we may ask for the item to be returned, this is dependent on the amount of damage occurred in transit.

Delivery Times

We aim to dispatch items within our current leads listed under the delivery tab. Please be aware once placing your order we do aim to complete them as fast as we possible can – however please use our lead time as a guide.

Delivery Charges

Delivery is currently charged at a set rate of £3.95. Should this alter consumers will be given 14 days notice via the page.

Small Components

All of our items are made using small components. We do not recommend these for children under the age of three unless stated on the listings.